Do I need an Apple Watch?
No. Apple Watch heart-rate data is optional. Every core logging feature works without a watch.
Shatlas Support
Help is at the next gate.
Answers for accounts, privacy controls, logging, purchases, and the private beta.
Frequently asked questions
Common baggage.
Will I suddenly see graphic photos?
No. Community movement photos are hidden by default and appear only after you enable them globally.
Why does Shatlas request location?
Only to place a log when you ask. You can deny access and enter a place manually when that option is available.
How does phone discovery work?
A Crapper must enter your complete number for an exact private match. Your number is never displayed on your profile or in results.
Is Shatlas Pro a subscription?
No. Shatlas Pro is planned as a one-time in-app purchase. Final localized pricing will be displayed by Apple.
How do I restore Pro?
Open the Shatlas Pro screen and choose Restore Purchases while signed into the same Apple Account used for the purchase.
How do I report something?
Use the report action on the account, log, comment, or Shat. For urgent safety concerns, contact support directly.
How do I delete my account?
Open Passport → Account & Security → Delete My Account. See our complete instructions.
Private beta
Found a bug in the cabin?
Tell us what you expected, what happened, your iPhone model, and the iOS version. Please do not email passwords, full health exports, or graphic photos.
Contact support
We’re listening.
For account requests, write from the email attached to your Shatlas account. We aim to acknowledge support messages within five business days during the private beta.