Open Passport
In Shatlas, select the Passport tab and open Account & Security.
Account Deletion
You can start permanent account deletion directly inside Shatlas without contacting support.
Delete from the app
In Shatlas, select the Passport tab and open Account & Security.
Review the warning and select Delete Permanently. This action cannot be undone.
Shatlas signs you out when the active account deletion finishes. If an error appears, keep the app installed and contact support.
Removed
The active account deletion process removes the authentication account and associated Shatlas database records, including the profile, private phone match, movement logs, Crapper relationships, Litterbox membership, Shat messages, ratings, comments, preferences, push tokens, and earned-badge records tied to the account.
Limited retention
Information may remain for a limited period in protected backups, fraud-prevention records, transaction records, or logs required for security, accounting, legal compliance, or dispute resolution. Content another user independently provided—such as their message mentioning you—may remain without being linked to an active profile where technically and legally appropriate.
During pre-release testing, remote movement-photo upload is not yet enabled. Before public launch, uploaded-file deletion will be included in the completed deletion workflow and this page will be updated with the applicable timing.
Your device
Deleting your server account does not automatically uninstall Shatlas. Removing the app clears its ordinary local app container from the device. Apple may retain purchase history associated with your Apple Account under Apple’s policies.
Deletion support
Email support@myshatlas.com. Never send your password or a graphic photo with a deletion request.